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FAQ—Product & Quality & Shipping & Payment

We are a genuine factory with our own injection machines, extrusion lines, and tooling workshop. From raw material to finished products, everything is done in-house. No middlemen, no markups.

 

Our monthly capacity exceeds 1.08 million meters of conduits and 5 million sets of connectors. Our automated lines support stable delivery for bulk orders.

Our conduits range from AD7.0 to AD106 mm outer diameter. Connectors include straight, 90-degree, and 45-degree types. Materials: PA/PE/PP. Please check our catalog or contact sales.

Our products are CE and RoHS certified, meeting environmental and safety standards. We can also assist with other specific tests upon request.

We conduct incoming material inspection, in-process random checks, and 100% final testing before packing. Every batch is traceable to raw material and production records.

Yes, we support OEM/ODM customization. MOQ depends on complexity. Please contact us with your specifications or sample drawings.

 

Yes, free samples are available for existing stock items. You only pay for shipping. Custom samples require a sampling fee, which is refundable upon formal order.

Please provide specifications (ID/OD/material), quantity, and target delivery date. We will reply within 24 hours.

For stock items: 3-7 days after payment. For custom orders: typically 15-25 days, depending on quantity and complexity.

Please take photos and provide the batch number. If verified as our fault, we will arrange replacement, refund, or credit. We take every quality complaint seriously.

We export to Europe, North America, Southeast Asia, the Middle East, and more. Our products meet international standards and suit most market requirements.

 

For standard items, there is no strict MOQ. Trial orders are welcome. Custom products or special colors have MOQ requirements. Please ask our sales team.

We support sea freight, air freight, and international couriers (FedEx/DHL/UPS). We recommend courier for small parcels and sea freight for bulk orders. We will propose the best option.

 

Common terms: EXW, FOB (Ningbo/Shanghai port), or CIF. Flexible negotiation based on your needs.

For new customers: T/T (30% deposit + 70% before shipment or against BL copy). Negotiable for long-term partners.

We provide commercial invoice, packing list, bill of lading, certificate of origin (FORM E or CO), and copies of CE/RoHS certificates. For other documents, please advise in advance.